This service available in Zervant is carried out in cooperation with Tink. It allows your customers to pay your invoices directly via online banking. This will make it easier for your customers to pay your invoices, allowing you to get paid faster!
IMPORTANT: This service is currently available for customers in Finland, Sweden, Germany, the Netherlands and France with a premium subscription (STARTER, PRO, or GROWTH).
How to enable online bank payments
- Go to >My account >Payment methods
- Enter your default IBAN number in your payment methods
- Select "Accept online bank payments" and click >Save
- When you create invoices, send them to your customer by email
That’s it! When your customers use online bank payments, they will execute the payment via their online bank to your primary IBAN number.
Please note that this feature is on by default when you have inserted and saved an IBAN. Once you run out of freebies, we will charge per use.
It can be switched off by unticking the box next to "Allow your customers to pay with online banking".
Please note: Only the default IBAN set as payment method will be used for the online bank payments. Please check that you have your preferred IBAN account number set as default to which the payment should arrive. For more information on multiple IBAN numbers and setting as default, please click here.
What does this mean for your customer?
Once you have sent an invoice to your customer by email, they can open the invoice directly from their email inbox and will be redirected to a new webpage.
Your customer can pay the invoice by clicking on >Pay and follow the instructions on the webpage. This means that with one click on >Pay, your customer can login to their own online bank and pay your invoice.
The View invoice option opens a view where the invoice is also displayed on the right side of the page:
What do I have to do?
You can relax. When the feature is activated and you have sent the invoice by email, your customer will automatically get the chance to pay with online bank payments.
Once your customer has completed the payment for your invoice, the invoice status of that invoice will change to >Paid. You can see in your invoice history that the payment has been initiated by your customer and the banks are processing the payment.
Depending on your bank and the bank of your customer, it can take up to 3 bank days for the payment to arrive on your bank account.
If the payment fails for some reason, there will be no notification about it.
If the payment does not appear in your bank account (after 3 banking days), change the status of the invoice back to "Unpaid" and send it again.
What does this cost?
This service is billed on a monthly basis. You will be charged €1 (+VAT) per invoice paid with this service.
You can follow your usage under My account -> My plan -> Zervant Pay-Per-Use -> Online Bank Payments used.