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FAQ

Frequently asked questions:

Is Zervant for me?

Zervant is an online invoicing software. With Zervant you can create an unlimited number of invoices and estimates, send them to your customers and track your invoice status. You can also follow your income with different financial reports, for example a transactions report that you can export to your accountant. Read more

Can I use Zervant for free?
In one word: yes! You can create and send invoices via email or download them as PDF for free.

Why is Zervant free? Read more

Is my data safe?

We use Amazon Web Services (AWS) servers to store your data at a secure location within Europe. AWS provides state of the art physical and environmental security, so you can rest assured that there is no safer place for your data. You can read more about security at AWS data centres here. Read more

Does Zervant integrate with other software?

The short answer is no. It is not possible to integrate Zervant with other software nor is the Zervant API open for now. Read more

Can I use one Zervant account with multiple users?
Creating different users to access the same account is not possible at the moment. You can only have one username to your Zervant account. Read more

What is available on the Zervant mobile app?
There are two ways you can use Zervant: by going to https://secure.zervant.com/login/login/en or by using the Zervant mobile app, available for both iOS and Android. Read more

 

How many decimals does Zervant support?
At the moment you can define prices to two decimal places (e.g. 9,99 €).
Is Zervant certified to comply with the new anti-fraud legislation in France?
In 2018, the anti-fraud legislation in France changed so that our software is not affected by it. This law only concerns cash register softwares which Zervant is not, thus a certificate is not required from us.
Does Zervant offer a DATEV integration?

Currently it is not possible to export your accounting data in DATEV format.

How to refer Zervant to a friend

You can refer Zervant to your friend or colleague directly from your Zervant account and get a reward! Read more

 

Seems like Zervant isn't working properly. What's wrong?

If you encounter any issues with our software functionality, there are a few things you can do yourself that most likely resolve any issue you may be experiencing.

1. Make sure you use a supported browser that is up to date

2. Refresh the page

3. Clear browser cache/cookies

4. If this didn't solve your issue, please contact our customer support

Read more

 

Zervant doesn't load after logging in. What should I do?

There might be multiple reasons for this issue, but the most common reasons we encountered are:

1. Browser Cache issues

2. Ad-blocking add-ons

3. Safari Private Window 

Read more

 

I'm having trouble using Zervant with my phone or tablet. Why?

You can use Zervant in two ways: Either in the web app on your desktop computer / laptop at https://secure.zervant.com/login/login/de or using the Zervant mobile app on iOS and Android. The Zervant mobile app is constantly being updated and improved. Read more

Can I book my expenses in Zervant?

It is not possible yet to book your expenses, purchase invoices or handle your accounting in Zervant.

With Zervant you can create and send invoices for free. Beyond that we also have premium features that will improve your overall invoicing experience and help you to get paid faster.

Can I receive purchase invoices to my Zervant account?

You can create and send invoices from your Zervant account, but processing purchase invoices with your account is not possible.

Does Zervant support inventory management?

The current version of Zervant does not support inventory management. However, you do have the option to import your product database.

Does Zervant support self-billing arrangements?

Self-billing is an arrangement between a supplier and a customer. Both customer and supplier must be VAT registered. The customer prepares the supplier's invoice and forwards a copy to the supplier with the payment. 
Unfortunately our software does not support self-billing at this time.
Find out more about Zervant's billing software.

How do I mark a credit loss in Zervant?

If you encounter a situation where a client doesn’t pay your invoice - even after you have made efforts to recoup the due payments - you will need to mark the invoice as a credit loss (often recorded as a “doubtful account”). Read more

Does Zervant offer phone support?
Zervant does not currently provide telephone customer support. The main reason for this is the possibility for our customers as well as ourselves to send links and screenshots of the program to clarify the request / its response. In addition, we will be able to return to previous conversations and keep track of what has been discussed. Another reason is statistics: we are better able to research what kind of requests and feedback we have received, allowing us to improve the program to fulfil our customers' needs.
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