Why hasn’t the payment for my Premium plan been successful?

Here are the most common reasons:

  • Incorrect credit card number or expiry date.
  • Insufficient funds.
  • The bank or credit card company was experiencing technical issues when the transaction was processed.
  • Some international transactions can be refused by a credit card company.


Suggested actions:

  • Check the card’s balance.
  • Check that you have allowed online and international payments with the card.
  • Check the card details.
  • Try again later or with another card.
  • Contact your bank for more details about the issue.
  • For SEPA disputes also check My SEPA payment was disputed. What should I do?
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request