My customer has not received the invoice I sent. What's wrong?

Zervant sends the invoices through an email account noreply@new.secure.zervant.com. If your customer claims that they have not received your invoice, please ask them to check their spam folder and to add noreply@new.secure.zervant.com as a trusted sender. There is a chance that the receiver has high-security settings in their email account that blocks noreply@-email addresses.

You can also follow up on the current status of your invoice under the tab >Invoices by selecting the invoice and by clicking the tab >History on the bottom right. If an error occurs in the email delivery, you will also see a short explanation of why it failed.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request