My customer has not received the invoice I sent. What's wrong?

Zervant sends the invoices through an email account If your customer claims that they have not received your invoice, please ask them to check their spam folder and to add as a trusted sender. There is a chance that the receiver has high-security settings in their email account that blocks noreply@-email addresses.

You can also follow up on the current status of your invoice under the tab >Invoices by selecting the invoice and by clicking the tab >History on the bottom right. If an error occurs in the email delivery, you will also see a short explanation of why it failed.

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